Refund policy

At Casifamoso, we take pride in creating high-quality skincare products. Due to the nature of our products, we have the following refund policy in place:

Returns & Refunds
We do not accept returns on opened or used products for hygiene and safety reasons. All sales are final unless the item arrives damaged or defective.

Processing Time
Approved refunds will be issued to the original payment method within 5–10 business days.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at casifamoso.net with:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We will gladly offer a replacement or refund if the issue is verified.

Non-Refundable Items

• Opened or used skincare products
• Sale or promotional items
• Gift cards